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Learning Path

Linear: Sequential Order

About the Course

Success in any industry relies on relationships, whether with co-workers, clients, suppliers, or investors. When you’re well-mannered and considerate, you create engaging, productive, and long term business relationships. As such, it is important to learn, not just the technical side of a business, but how to conduct one’s self in the company of others.

This is where business etiquette comes in. This workshop will introduce participants to business etiquette, as well as provide guidelines for the practice of business etiquette across different situations.

Course Objectives

By the end of this course, participants will be able to:

·        Define etiquette and provide an example of how etiquette can be of value to a company or organization.

·        Understand the guidelines to making effective introductions.

·        Identify the 3 C’s of a good impression.

·        Identify at least one way to minimize nervousness while in social situations.

·        Understand how to use a business card effectively.

·        Identify and practice at least one way to remember names.

·        Identify the 3 steps to handshaking.

·        Enumerate the four levels of conversation and provide an example for each.

·        Understand place settings, napkin etiquette, and basic table manners.

·        Understand the protocol of ordering in a restaurant, handling alcohol in a business meal, paying the bill, and tipping.

·        Understand basic guidelines to the proper form of address, grammar standards, and use of acronyms in e-mails.

·        Understand basic guidelines in the use of the telephone, voicemail, and cell phone.

·        State the difference between a formal and an informal letter.

·        Create an effective ‘Thank You’ note.

·        Understand the meaning of colors in dressing for success.

·        Differentiate among the dressy casual, semi-formal, formal and black tie dress codes.

·        Understand basic guidelines in international etiquette.