uLektz Skills

Learning Path

Non-Linear: Random Order

About the Course

1 Occupational Purpose

The purpose of this qualification is to prepare a learner to operate as an office supervisor in an office environment. Office supervisors Plan, organize, lead and control supervisory functions in an office environment.

2 Occupational Tasks

? Provide planning support on recruitment, selection and disciplinary processes of an organization.

? Organize and Coordinate work activities with other work units or departments

? Coach and mentor administrators in an office environment

? Handle internal communications within an office environment

? Handle conflicts and solve problems within an office environment

? Ensure compliance to regulations and company procedures

? Perform financial controls and reporting in an office environment

Duration 18 months

Course Study Materials

KM-01

The main focus of this module is to build learner’s understanding of office supervisor occupational environment, planning, task allocation and human resources management in an office environment. The learning contract time, which is the time that reflects the required duration of enrolment for this module, is at least 15 days The learning will enable learners to demonstrate understanding of: • KM-01-KT01: Management principles & office environment (20%) • KM-01-KT02 Office environment planning and tasks allocation (20%) • KM-01-KT03 Human resources management for office supervisors (60%)

KM-01 Formative Assessment 10 Questions
KM-01 Learner Guide
KM-01 POE Guide
KM-01 Summative Test 10 Questions

KM-02

The main focus of this module is to build learner’s understanding effective communications, stakeholder’s engagement and conflicts resolution in an office environment. The learning contract time, which is the time that reflects the required duration of enrolment for this module, is at least 25 days. The learning will enable learners to demonstrate understanding of: • KM-02-KT01 Principles, methods, media, tools and processes of effective communication (40%) • KM-02-KT02 principles and processes of stakeholder engagement (30%) • KM-02-KT03 Conflict resolution principles and processes (30%)

KM-02 Learner POE Guide
KM-02 Learner Guide
KM-02 Formative Test 11 Questions
KM-02 Summative Test 11 Questions

KM-03

The main focus of this module is to build learner’s internal control systems and financial control systems in an office environment. The learning contract time, which is the time that reflects the required duration of enrolment for this module, is at least 10 days. The learning will enable learners to demonstrate understanding of: • KM-03-KT01 Internal office controls (50%) • KM-03-KT02 Basic financial controls (50%)

KM-03 Learner Guide
KM-03 Learner POE Guide
KM-03 Formative Test 4 Questions
KM-03 Summative Test 4 Questions

The certificate issued for the Course will have

Student's Name
Photograph
Course Title
Certificate Number
Date of Course Completion
Name(s) and Logo(s) of the Certifying Bodies

Only the e-certificate will be made available. No Hard copies. The certificates issued by QCTO and Services SETA. can be e-verifiable at www.ulektzskills.com/verify.

Students are required to take online assessments with e-Proctoring.
Students will be assessed both at the end of each module and at the end of the Course.
Students scoring a minimum of 50% in the assessments are considered for Certifications